hela88 Privacy Policy: How We Handle Your Information
At hela88, we treat your personal information with straightforward care — collected only for what your account needs, stored with access controls, and never sold to third parties. This policy covers every interaction you have with our platform, from your first login through to wallet transactions via Upay or Bank Transfer, and it applies to your account within eligible regions under your local law.
Account data protected
Upay & Bank Transfer context
Your choices, clearly stated
Support routes available
POLICY FOUNDATION
What This Policy Covers and Why
We collect information you provide directly — your name, contact details, and the credentials you use to access your account. When you fund your wallet through Upay or Bank Transfer, the transaction reference data passes through our payment processing layer; we retain what we need for account reconciliation and dispute resolution, nothing more. Device identifiers and session data are logged when you browse the lobby or load a game, so we can keep your session consistent whether you switch from mobile browser to desktop mid-session. We do not collect payment instrument credentials directly — those are handled by the payment processor under their own security standards. Cookies and similar technologies track navigation paths within our site so we can improve how the lobby is organised and how quickly pages load on mobile. You can adjust cookie preferences through your browser settings at any time, though some functional cookies are required for login to work. Data we hold is subject to access controls, and our retention periods are set to keep records only as long as your account is active or as required under applicable rules in Bangladesh and other eligible regions. Where local law creates specific obligations or limitations on how we may process your data, those requirements take precedence and we follow them.
Upay transactions
Upay wallet top-up references are logged for account reconciliation only. We do not store your Upay PIN or instrument credentials — those stay with the payment processor.
Bank Transfer records
When you use Bank Transfer to fund your account, the reference number and amount are matched to your wallet. The underlying bank credentials remain entirely with your bank.
Mobile session data
Session tokens are tied to your device browser so you stay logged in when you switch networks. You can clear these by logging out from the account menu.
Account login details
Your email and hashed password are held securely. We do not store your raw password and we cannot retrieve it — only a reset flow, initiated by you, changes it.
POLICY SCOPE DEFINED
Where This Policy Applies and What It Does Not Cover
This policy applies to data processed directly by hela88 across our web platform and any linked mobile browser session. Four clear boundaries define what falls inside and outside it — understanding these helps you know where to direct a question if it falls outside our hands.
Account access and login
All data you enter during account creation, login, and password reset falls under this policy. That includes your email address, account preferences, and session history visible in your account dashboard.
Wallet transactions
Transaction records for deposits made via Upay or Bank Transfer sit within this policy. The actual payment instrument data lives with the payment processor, whose own privacy terms govern that portion of your data.
Site content and lobby activity
Pages you visit, games you open, and lobby navigation paths are logged to improve site performance. This data is aggregated and used internally — it is not shared with game studios such as JDB, PG Soft, Habanero or Joker for profiling purposes.
Third-party services
Links leaving our site, third-party payment processors, and any external platform you connect to operate under their own privacy policies. We are not responsible for how those services handle your data once you leave our pages.
YOUR ACCOUNT CHOICES
Practical Steps You Can Take Under This Policy
You have concrete options for managing your data, and none of them require you to file a formal legal request to get started. The most common actions — reviewing what we hold, correcting a detail, or asking a question — can be started from your account or through our support route. If you want to see the profile information tied to your account, open the account settings page; the fields displayed there reflect what we currently hold. Corrections to name or contact details can be submitted directly in that same settings area, and our support team can assist if a field is locked. For anything more specific — a request to understand how long we keep your data, or to raise a concern about a particular data point — the contact path described in the support section of this page is the right place to start. Your eligibility to exercise certain rights may depend on your location and applicable law in Bangladesh or your eligible region.
Review your records
Open account settings from the menu to see your stored profile fields. Transaction history is listed in the wallet section of your account — each entry shows the method, reference, and date.
Correct account details
Edit name, email, and contact details directly in account settings. If a field is greyed out, contact support with your account reference and the correction you need.
Ask a data question
For questions about retention periods, specific data points, or how a piece of information is used, send a message through our support channel with your account details. We will respond through that same channel.
Request account support
If you need help understanding this policy as it applies to your specific account, our support team handles data queries alongside general account help — no separate form or department required.
CONTACT OUR TEAM
How to Reach Us About This Policy
If you have a question about this privacy policy or want to act on your rights, the routes below connect you to the team that handles account and data queries. Use the channel that suits how you prefer to communicate — all three paths reach the same support team.
Live Chat
Open the chat widget from any page on hela88. State your account email and your data query at the start of the chat so the agent can pull your record without asking you to repeat yourself.
Email Support
Send your data or privacy question to our support email address listed in the contact section of the site. Include your registered email and a brief description of what you need — we respond through the same thread.
Help Centre
The help centre on hela88 includes policy articles and step-by-step account guides. If your question is about a common data topic — cookies, session data, wallet records — check there first for a faster answer.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
Our approach to data security is practical rather than abstract — access controls, session management, and clear retention rules rather than vague promises. Here is how each area works on our platform.
Cookies and session control
We use functional cookies to keep your session active and preference cookies to remember lobby settings between visits. You manage these through your browser. Disabling functional cookies will log you out and prevent login from working until they are re-enabled.
Account security measures
Passwords are hashed before storage — we cannot read your password, only verify it. If you believe your account has been accessed without your permission, use the password reset flow immediately and contact support with your account email.
Data retention periods
We keep your account data while your account is active. Transaction records tied to Upay or Bank Transfer deposits are held for the period required under applicable rules in Bangladesh and eligible regions. When retention is no longer required, data is deleted or anonymised.
Who to contact for changes
To request a policy-related change — such as updating stored contact details or asking about a specific data point — start with live chat or the support email listed on the site. For account closures and related data requests, the same team handles the process.
POLICY FAQ
Common Questions About Your Privacy on hela88
What personal data does hela88 collect when I create an account?
We collect the details you enter during registration — your name, email address, and account password (stored as a hash, not plain text). Additional identity information may be requested later depending on your account activity and applicable requirements in your eligible region.
Does hela88 share my data with game studios like JDB or PG Soft?
No. Game studios such as JDB, PG Soft, Habanero and Joker supply game content to our lobby but do not receive your personal account data from us. Your session interacts with their game software, but your account profile stays on our side of that connection.
How is my Upay or Bank Transfer payment data handled?
When you deposit via Upay or Bank Transfer, we record the transaction reference and amount for wallet reconciliation. Your payment instrument credentials stay with the payment processor — hela88 does not receive or store your Upay PIN or bank login details.
Can I see what data hela88 holds about my account?
Your account settings page shows the profile fields we currently hold. Your wallet section lists transaction history with method, reference and date. For a broader picture of stored data, contact support through live chat or the support email with your account reference.
How do I correct wrong information in my hela88 account?
Open account settings and edit the relevant field directly. If the field is locked, contact our support team through live chat or email with your account email and the correction needed. We will update the record and confirm when it is done.
Does this privacy policy apply to me if I am in Bangladesh?
This policy applies to your use of hela88 within the regions where our platform is accessible. Whether access is permitted and which specific data rules apply depend on your local law and eligible region status. We follow applicable requirements in Bangladesh and other eligible regions where we operate.
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